Bilingual Administrative Assistant

Senfeng Laser USA is a professional manufacturer
specializing in metal processing equipment such as laser cutting, laser
welding, laser cleaning, laser cladding, bending, automation, and machine
tools. To meet the needs of our rapidly expanding business, we are hiring
several positions including Field Service Technicians, Sales Managers. The
company offers competitive compensation and benefits.
Job Title: Bilingual Service Coordinator
Location: Ontario CA
Job Type: Full-Time
Hourly Rate: $23-$30
Bilingual Service Coordinator
About the Position
We are looking for a Bilingual Service Coordinator to
support our Customer Service Department Manager and Service Engineers. This
position will be responsible for coordinating communication and workflow
between the Customer Service Department, engineers, other internal departments,
and customers.
The ideal candidate is an organized, detail-oriented, and
proactive professional with excellent Chinese and English communication skills
and strong coordination abilities.
Key Responsibilities
Provide
administrative and coordination support to the Customer Service Department
Manager and Service Engineers.
Coordinate
communication between customers, service engineers, sales, warehouse,
technical, and other internal departments.
Assist
with scheduling service calls, installations, repairs, maintenance, and
customer visits.
Follow
up on customer service requests and ensure issues are properly
communicated and resolved in a timely manner.
Communicate
with customers regarding service schedules, engineer availability,
equipment status, and service updates.
Coordinate
information and resources required by service engineers to complete
customer assignments.
Track
service requests, work orders, customer issues, and follow-up activities.
Assist
the Service Manager in monitoring the progress of service cases and
projects.
Communicate
information customers, engineers, and internal teams when necessary.
Prepare
reports, service records, correspondence, and other departmental
documentation.
Coordinate
with other departments to ensure smooth execution of customer service
activities.
Maintain
accurate customer and service-related records.
Identify
communication or coordination issues and proactively follow up with the
appropriate parties.
Perform
other duties and administrative tasks as assigned.
Qualifications
Bachelor’s
degree or above in Business Administration, Communications, Management,
Engineering, or a related field.
Fluent
in both Chinese and English, with strong verbal and written communication
skills.
Strong
organizational and time-management skills.
Excellent
communication and interpersonal skills.
Ability
to coordinate multiple tasks and priorities simultaneously.
Strong
attention to detail and follow-up skills.
Proficient
in Microsoft Office, including Word, Excel, and Outlook.
Ability
to work effectively with customers, engineers, managers, and
cross-functional teams.
Previous
experience in customer service, service coordination, project
coordination, operations, or a similar role is preferred.
Experience
working in a manufacturing, machinery, industrial equipment, or technical
service environment is a plus.
Preferred Skills
Strong
problem-solving and coordination skills.
Ability
to work independently and as part of a team.
Professional
and customer-oriented attitude.
Ability
to communicate effectively with both technical and non-technical
personnel.
Experience
working with Chinese and U.S. business teams is a plus.
What We Offer
Competitive
salary
Medical,
Dental & Vision Insurance
401(k)
Plan
Paid
Time Off (PTO)
Paid
Holidays
Professional
development opportunities
A
collaborative and growing work environment
Apply Now
If you are a bilingual, organized, and customer-focused
professional who enjoys coordinating people, information, and resources, we
would like to hear from you.
To Apply: Please submit your resume to 点击此处邮箱联系
This position reports to the Customer Service Manager.