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About Us： INBLACK Escape Room is Toronto’s largest and fastest-growing escape room chain, with four locations in Markham, North York, Downtown Toronto, and more on the way. As Canada’s first immersive escape experience, we go beyond traditional puzzle-solving by combining cinematic effects, professional NPC acting, and compelling storylines to deliver unforgettable, multi-sensory adventures. About the Role: We are seeking an enthusiastic and reliable Store Manager to lead the team at our Yonge & Wellesley location. This is a hands-on leadership role, responsible for overseeing daily operations and managing a small team of 2–3 staff members per shift. The ideal candidate is highly organized, skilled in people-management, and passionate about guest service. Strong leadership, communication, and problem-solving skills are essential, as you will be responsible for ensuring smooth day-to-day operations and delivering consistently outstanding guest experiences. Key Responsibilities: • Oversee daily store operations, including staff scheduling, inventory management, and general upkeep. • Provide excellent customer service and resolve guest concerns promptly and professionally. • Lead, motivate, and support a small team to maintain strong performance and team morale. • Train and onboard new staff members. • Assist with guest check-ins, room resets, and gameplay support when needed. • Communicate effectively between staff and upper management to align on goals and store policies. • Handle unexpected situations with a calm, level-headed approach. • Ensure the store meets all cleanliness, safety, and operational standards. • Troubleshoot basic issues with game tech and props; escalate complex problems to technical support or management. • Collaborate with the marketing team on in-store promotions and social media content. • Track basic performance metrics and provide feedback for continuous improvement. Qualifications: • Experience in retail, hospitality, or entertainment settings (escape room experience is a plus). • Strong communication and interpersonal skills to lead teams and interact with guests. • Ability to manage multiple priorities and adapt to day-to-day challenges. • Solid problem-solving and decision-making skills. • Flexibility to work evenings, weekends, and holidays as required. • Positive attitude and a genuine interest in creating memorable guest experiences Job Type: Full-time Additional pay: • Bonus pay • Commission pay Benefits: • Flexible schedule • Casual dress code • Store discount • Company events Schedule: • Weekends and holidays as needed Experience: • Management: 1 year (preferred) • Customer-facing roles: 1 year (preferred) Work Location: In person at 4355 Hwy 7, Unionville
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